Loading
Content-moderation activity on Riverstone & Willow
Report generated:
Service launch date:
Riverstone & Willow hosts a small amount of user-submitted content on the public reviews page (/reviews). This report covers content moderation activity on that surface.
The report is published voluntarily to give visitors, reviewers, and any supervisory authority a clear public record of moderation activity. Counts are aggregated; no personal data is included.
Riverstone & Willow is a sole-trader operation that does not qualify as a very large online platform under Article 33 of Regulation (EU) 2022/2065 (the Digital Services Act). Article 19 of that Regulation provides reduced transparency-reporting obligations for providers meeting the micro / small enterprise thresholds of Recommendation 2003/361/EC; the voluntary disclosures below align with the reporting categories listed in Articles 15 and 24 so the public record is structured around the same data points a fully scoped report would carry.
Two reporting windows are presented:
If a window opens before the launch date, counts for that window are zero by construction.
No orders received from any Member State authority.
Reports filed via the “Report” link on review cards.
Reviews hidden or removed during the period.
Hides initiated by the operator without a prior notice.
Appeals filed against moderation decisions.
No certified body has been engaged in the period.
No orders received from any Member State authority.
Reports filed via the “Report” link on review cards.
Reviews hidden or removed during the period.
Hides initiated by the operator without a prior notice.
Appeals filed against moderation decisions.
No certified body has been engaged in the period.
Government orders. No Member-State authority has issued an order under Articles 9 or 10 of the Digital Services Act against the operator. The count is stated as zero and updated immediately if any order is received.
Article 16 notices. Counted as the number of rows in thereview_reports table created in the period. Every in-product “Report” submission writes one row.
Decisions on hosted content. Counted as the number of reviews whoseis_hidden flag was set in the period, tracked via thehidden_at timestamp. Includes both notice-driven and own-initiative hides.
Own-initiative moderation. Subset of the above where an operator identifier is recorded as the actor. This count reflects routine quality management actions.
Article 20 complaints. Counted as the number of rows in thereview_appeals table created in the period.
Out-of-court dispute settlements (Article 21). The operator has not routed any dispute to a certified out-of-court body, and no recipient of the service has lodged a dispute with such a body referencing the platform. If that changes, the count and outcome are added in the next report.
Median processing time. Internal target: notice triage within 48 hours of receipt. Median processing time per decision type will be published once the volume of notices is large enough for a median to be statistically meaningful (currently the volume is too small for a representative figure).
Use of automated means. The operator does not use automated content- moderation tools. All notice triage and moderation decisions are taken by a human reviewer.
Anyone — visitor, reviewer, or third party — may submit a notice about content on the reviews page using the “Report” link displayed on every review card. The notice form captures the reason for the report, the submitter’s name and email, and a good-faith confirmation, in line with Article 16(2) of the Digital Services Act.
For notices that cannot be submitted through the in-product form, contact the operator at contact@riverstonewillow.com with the subject line “DSA notice” and the same information.
Reviewers whose content has been removed or hidden, and submitters of notices whose notices have been rejected, may lodge an internal complaint within six months of the decision under Article 20 of the Digital Services Act. Send the complaint to contact@riverstonewillow.com with the subject line “Moderation appeal”.
Independently of the internal route, you may refer the dispute to a certified out-of-court dispute settlement body (Article 21) or to a court of competent jurisdiction.