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Last Updated: April 2026
Important Legal Definition:
The service is explicitly defined as non-medical psychological counseling and coaching. It does not constitute psychotherapy under the German Psychotherapeutengesetz (PsychThG) or any equivalent regulation in other jurisdictions.
Our services include:
Our services do NOT include:
Live Service Clause (FernUSG Exemption):
All services are provided as synchronous live consultations via video call or telephone. No pre-recorded curricula, courses, or asynchronous learning materials are sold. This service model is explicitly exempt from the German Distance Learning Protection Act (FernUSG).
Each session is a unique, personalized live interaction tailored to the client's current situation and needs. Session content is not standardized or pre-produced.
⚠️ EMERGENCY NOTICE
In case of acute suicidal thoughts, intent to harm yourself or others, or symptoms of psychosis, you must immediately contact local emergency services:
Our counseling service is not equipped to handle psychiatric emergencies. By using our services, you confirm that you understand this limitation and will seek appropriate emergency care when needed.
Booking: Appointments are booked through our online scheduling system or by direct arrangement.
Cancellation Policy:
Rescheduling: Sessions may be rescheduled free of charge with at least 24 hours notice, subject to availability.
Payment is due before or at the time of the scheduled session unless otherwise agreed in writing.
Important: Services are provided on a private-pay basis. Statutory health insurance does not cover these services. Some private insurance policies may provide partial reimbursement—please check with your insurer.
All communications and information shared during counseling sessions are treated as strictly confidential and will not be disclosed to third parties except:
Online sessions require:
The counselor is not responsible for technical difficulties on the client's end. If technical issues prevent the session from occurring, we will attempt to reschedule.
The counselor provides support, guidance, and techniques for personal development. Results cannot be guaranteed as outcomes depend on many factors including client participation and individual circumstances.
The counselor shall not be liable for:
Any materials, worksheets, or resources provided during sessions remain the intellectual property of the counselor and may not be reproduced, distributed, or sold without explicit written permission.
Sessions may not be recorded by the client without prior written consent.
Either party may terminate the counseling relationship at any time with written notice.
The counselor reserves the right to terminate services if:
Services under these Terms are provided from the Republic of Serbia. These Terms, and any dispute arising out of or relating to them or the services, are governed by the laws of the Republic of Serbia, excluding its conflict-of-laws rules.
Subject to the mandatory consumer-protection rule below, the competent courts in Belgrade, Republic of Serbia, shall have exclusive jurisdiction over any such dispute.
Mandatory EU consumer protections preserved: If you are a consumer habitually resident in a Member State of the European Union, the choice of Serbian law above shall not deprive you of the protection afforded to you by provisions of the law of your country of residence that cannot be derogated from by agreement, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I). This includes, in particular, the statutory right of withdrawal for distance contracts (see § 13 below).
EU online dispute resolution platform: https://ec.europa.eu/consumers/odr. We are not obliged, and do not agree, to participate in dispute-resolution proceedings before a consumer arbitration body.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you are a consumer habitually resident in a Member State of the European Union, you have the right to withdraw from this contract within fourteen (14) days without giving any reason, under Directive 2011/83/EU on consumer rights as transposed in the law of your country of residence (e.g. §§ 312g, 355 German Civil Code for German-resident consumers). This right is preserved regardless of the choice of Serbian law in § 11, by operation of Article 6 of the Rome I Regulation. The withdrawal period begins on the day the contract is concluded.
To exercise the right of withdrawal, you must inform us by a clear statement (e.g., a letter sent by post or an email to contact@riverstonewillow.com) of your decision to withdraw from this contract before the fourteen-day period has expired. You may use the model withdrawal form below, but it is not obligatory.
Counselling sessions are services that can begin before the fourteen-day withdrawal period expires. If you book a session that takes place within the withdrawal period, you expressly request that we begin performance before the period ends, and you acknowledge that — in accordance with Article 16(a) of Directive 2011/83/EU (transposed e.g. as § 356(4) BGB in Germany) — your right of withdrawal expires upon full performance of the service (i.e. once the booked session has been completed).
If you withdraw after services have begun but before they are fully performed, you are obliged to pay an amount proportional to the services already provided, in accordance with the transposition of Article 14(3) of Directive 2011/83/EU in your country of residence (e.g. § 357(8) BGB in Germany).
Where a refund is due, it will be issued through the original payment method (PayPal) within fourteen (14) days of receipt of your withdrawal notice. No fees are charged for the refund itself.
Refund eligibility for sessions already completed, no-shows, or late cancellations is governed by the cancellation policy communicated at the time of booking.
For subscription-based plans (multi-session enrolments), the same fourteen-day withdrawal right applies, calculated from the day the subscription is concluded. After the fourteen-day window, plans may be cancelled at any time for the next billing cycle in accordance with the plan terms; sessions already delivered within the current cycle remain payable.
(Complete and return only if you wish to withdraw from the contract.)
For questions regarding these Terms of Service:
Riverstone & Willow
Online Coaching & Wellness Consulting
Email: contact@riverstonewillow.com
By booking and using our services, you confirm that you have read, understood, and agree to these Terms of Service.