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Last Updated / Letzte Aktualisierung: January 2026
Effective Date / Gültig ab: January 1, 2026
EN: Riverstone & Willow (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
DE: Riverstone & Willow (“wir”, “uns” oder “unser”) verpflichtet sich zum Schutz Ihrer Privatsphäre und personenbezogenen Daten. Diese Datenschutzerklärung erläutert, wie wir Ihre Informationen gemäß der Datenschutz-Grundverordnung (DSGVO) und anderen anwendbaren Datenschutzgesetzen erheben, verwenden, speichern und schützen.
The data controller responsible for your personal data is:
Riverstone & Willow
Online Coaching & Wellness Consulting
Email: contact@riverstonewillow.com
EU Data Residency Guarantee
EN: All personal data is processed and stored exclusively on servers located within the European Union (specifically in Frankfurt, Germany and Dublin, Ireland). Your data never leaves the European Economic Area (EEA) for storage.
DE: Alle personenbezogenen Daten werden ausschließlich auf Servern innerhalb der Europäischen Union verarbeitet und gespeichert (insbesondere in Frankfurt am Main und Dublin, Irland). Ihre Daten verlassen den Europäischen Wirtschaftsraum (EWR) zur Speicherung niemals.
Remote Access Protocol
EN: Access by counselors from non-EU third countries (e.g., Serbia) occurs exclusively via encrypted VPN tunnels connecting directly to EU-based infrastructure. Under this model:
DE: Der Zugriff durch Berater aus Nicht-EU-Drittländern (z.B. Serbien) erfolgt ausschließlich über verschlüsselte VPN-Tunnel, die direkt mit der EU-basierten Infrastruktur verbunden sind. Dabei gilt:
We collect the following categories of personal data:
During counseling sessions, you may share information about your mental health, relationships, or personal circumstances. This information is treated with the highest level of confidentiality and is processed only with your explicit consent for the purpose of providing counseling services.
We process your personal data based on the following legal grounds (Art. 6 GDPR):
Processing of special category data (health-related information) is based on your explicit consent (Art. 9(2)(a) GDPR).
We use the following EU-compliant third-party services:
| Service | Purpose | Data Location |
|---|---|---|
| Supabase | Database & Authentication | EU (Frankfurt) |
| Calendly | Appointment Scheduling | EU (with DPA) |
| Vercel | Website Hosting | EU (Frankfurt) |
| PayPal | Payment Processing | EU (with DPA) |
All third-party providers have signed Data Processing Agreements (DPAs) ensuring GDPR compliance.
Under GDPR, you have the following rights:
Right of Access (Art. 15)
Request a copy of your personal data
Right to Rectification (Art. 16)
Correct inaccurate data
Right to Erasure (Art. 17)
Request deletion of your data
Right to Restrict Processing (Art. 18)
Limit how we use your data
Right to Data Portability (Art. 20)
Receive your data in a portable format
Right to Object (Art. 21)
Object to certain processing activities
To exercise these rights, contact us at: contact@riverstonewillow.com
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority. The relevant authority is:
Berliner Beauftragte für Datenschutz und Informationsfreiheit
Friedrichstraße 219, 10969 Berlin
Website: www.datenschutz-berlin.de
Our website uses the following types of cookies:
We use Vercel Analytics for privacy-focused website analytics. This tool is designed to be GDPR-compliant and does not use cookies for tracking visitors across websites.
We implement the following security measures to protect your data:
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal data from children under 16. For minors between 16-18, parental consent is required for counseling services.
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notice. The “Last Updated” date at the top of this policy indicates when it was last revised.
For privacy-related inquiries / Für datenschutzbezogene Anfragen:
Data Protection Contact / Datenschutz-Kontakt
Riverstone & Willow
Email: contact@riverstonewillow.com